About this policy
This policy explains how Blue Crab Home Solutions handles information collected through this website and when you contact us about our remodeling services.
Information we collect
- Information you provide. Our enquiry form asks for your name, email address, phone number, the service you need, and a message about your project. We also receive information you choose to share by email or phone.
- Website use. Our hosting and analytics providers can receive details such as your IP address, browser, device, the pages you visit, and interactions with the site.
- Enquiry records. Form submissions are stored with a submission date and delivery status so we can manage requests and follow up.
How we use information
We use enquiry information to answer questions, discuss your project, prepare estimates, and manage related business records. We use website data to understand which pages are useful, improve the site, and protect it from misuse. Sending an enquiry does not book work or require you to make a purchase.
Hosting, analytics, and service providers
We use service providers for website hosting, enquiry storage, email delivery, and website measurement. Cloudflare provides hosting and related infrastructure. Its handling of information is described in the Cloudflare privacy policy.
The public production site uses Google Analytics to measure visits and actions, including phone link clicks and completed enquiry forms. Our enquiry tracking records an event without including the contact fields or message in that event. Read how Google uses data from sites that use its services.
We may also disclose information when required by law, to respond to a lawful request, or to protect our rights and the security of the site. Links to maps, reviews, and social media take you to services with their own privacy policies.
Cookies and browser storage
Google Analytics can use cookies and similar tools to measure website use. Site security and saved preferences may also use cookies or browser storage. You can use your browser settings to block or remove stored data. Some features may work differently if you do so.
On supported browsers, you can use the Google Analytics opt out browser add on. This controls Google Analytics and does not stop other services from receiving information needed to deliver the site.
Records and security
Enquiries are kept in our business records for follow up, project management, and recordkeeping. How long a record is kept depends on its purpose, any ongoing project, and applicable legal requirements. No website or method of sending information can guarantee complete security.
Your choices and requests
You can contact us to ask about information you have provided, correct it, or request its deletion. Depending on the law that applies, you may also have rights to receive a copy of your data or opt out of certain uses. We may need to verify your request and keep records needed for an ongoing project or a legal requirement.
Email us at admin@bluecrabhomesolutions.com or use our contact page. If you disagree with our response, you can ask us to review it through the same contact methods. Maryland residents can also read the Maryland Attorney General's privacy information.
Children and policy changes
This site is intended for adults seeking home remodeling services. It is not directed to children under 13. Contact us if you believe a child has provided personal information through the site.
We may update this policy as the site or our practices change. The date above shows the latest update. Our Terms of use cover use of the website.
Contact us
For questions about this page, contact Blue Crab Home Solutions at admin@bluecrabhomesolutions.com or call 443-699-9658.
2131 York Rd #1021, Timonium, MD 21093